New layout for installing Crystal Alarm on Android devices

Crystal Alarm requires multiple permissions to work correctly. To make it clear to the end user why we ask for these permissions and how they will be used, we have completely redesigned the installation flow of Crystal Alarm. This is also on par with new guidelines from Google Play Store and therefore we are launching this change for Android first and iPhone to follow. 

Permissions include for example SMS, positioning, microphone/calls and sound alerts.

The screens below will give a feeling for the new design.


Free text as a selectable feature

A feature that we are releasing is “Free text”. This feature will be selectable in our self-service portal. We have released the new version of Crystal Alarm for iOS and Android which means that Free text is now available for use. This feature means that users can easily add a descriptive text directly in the app. The text will be sent out in association with an alarm being triggered which makes it easier for the alarm receiver to make the right decisions. A descriptive text can for example be what a user’s status or job description is. It can also be where the person is located or what is to be done when this person triggers an alarm. Free text makes it possible to tailor an individual alarm plan which can be beneficial if you for example are located at special job sites. This feature will be available for all of our customers with access to the self-service portal. 

A smart thing to do is to prepare a text by using the microphone. Most iPhone and Android models automatically translate speaking directly to text.


Telia Crystal Alarm

We are very pleased to announce a collaboration between Crystal Alarm and Telia. As a result of this collaboration, Telia is selling our service under the name Telia Crystal Alarm. Initially, there is no difference between Crystal Alarm and Telia Crystal Alarm, but we are working together with Telia to develop new functions that with Telia’s mobile network will open up completely new possibilities for personal alarms. It is particularly convenient for those who have Telia as their mobile operator who in some cases can order the service as a supplement to the procured mobile phone subscription. Please visit Telia Crystal Alarm for more information.


Phones That Have Support For a Dedicated SOS-button

When you work in environments where accidents may occur or where staff works with lone work, it is extremely important that there are ways to send out alarms if an unexpected situation should happen. Crystal Alarm offers solutions to that problem by a personal alarm in your phone, and also offers the possibility to connect your personal alarm to an external button. It can often be easier to trigger an alarm from a button rather than having to unlock your phone. In today’s market there are even a few smartphones that have support for a dedicated SOS-button directly on the phone and we would like to inform you about these.

Phones that have an adaptable button or SOS-button and works well with Crystal Alarm are:

Samsung Xcover 4s – You can adapt the physical button on the side of the phone after your needs. In this case it can work as a SOS-button. The phone has a IP68-classification. 

Samsung Xcover Pro – A smartphone where the top button and the Xcover button can be tailored to a SOS-button by changing it in settings. The phone has a IP68-classification. 

Spectralink Versity 9640 – This smartphone is created for corporate use and has three different buttons that can be changed to a SOS-button. Although one of the buttons is already an SOS-button that is marked with red color. The phone has an IP68-classification and has many good features that can be combined with daily work. 

Cat S31 – Cat offers newer models than the S31, but we have as of now only tested the S31. We will test Cat’s newer models as soon as possible. The Cat S31 is a robust smartphone with IP68-classification. It offers long battery life and has a yellow button on the side of the phone adaptable to function as a SOS-button.


Improved protection of personal data

We continuously work on the security of our service and make improvements where it is possible. That is why we will change the delivery of reports so that it will be sent with a link to administrators instead of the report being attached in the mail. This is primarily to help our customers comply to the GDPR rules. This means that the report will not be left in the inbox, but will instead be deleted after 30 days.

Earlier this report was sent as an attachment in the e-mail, this resulted in the report staying in the inbox even after you read it unless the receiver deleted the email.


Personal alarm in your mobile phone now supports SOS Access V4

Earlier this year, we announced that we have begun work on integrating with SOS Access V4, which is a protocol for alarm transmission commonly used in Sweden. This makes it possible to connect Crystal Alarm to several alarm centers. Now we are pleased to announce that on Sunday, October 18, we launched the version of the cloud service that has been tested with the new protocol. Now, alarm centers that use SOS Access V4 will be available as an alternative for you with Enterprise who want to connect Crystal Alarm to an external alarm center.

Automatiska provlarm

Fully automated alarm tests

Exciting news for our customers with Enterprise is the new fully automatic test alarm feature. This is good since it enables the staff to test the alarm for both training purposes but also to check that everything is in order with the alarm. To activate this feature you need to contact us, but in the future it will be available directly in the self-service portal. The user activates the test alarm feature by themselves in the test alarm portal which requires the test person to enter phone number and an authorization code. This will set the phone in test mode for 15 minutes. Alarms that are triggered in test mode will not be sent to an alarm central nor colleagues. We enabling this feature we can help you create authorization codes for all user in the system.

To use this feature for a single user you can follow these simple steps:

  1. Choose who should test the alarm in the self-service portal.
  2. Click on the green “Active” box that is shown besides the phone number of that person and klick on “reset authorization code”.
  3. The chosen person will be sent an SMS with an authorization code from Crystal Alarm. After that type this into your browser: http://<activation code>
  4. The tester needs to type in their phone number, authorization code and the activation code given out by Crystal Alarm.
  5. After the tester has typed in all of the information the phone will automatically go into test mode for 15 minutes. Now you can trigger an alarm and the feature will do everything else. There are boxes that will be checked throughout the process. This will allow you to see when the alarm has been controlled, delivered and handled. You will also be able to see that positioning works. When this process is complete the alarm will close and test mode will also close.

This feature makes it easier for you to test the alarm more often and reduces the workload of the alarm centrals. By testing the alarm often you ensure that the equipment works properly.

Ring oss