Crystal Alarm mobile application gets a face lift during 2023.

We thought it was about time to give Crystal Alarm – personal alarm in your cellphone a new look.
We don´t want to give away to much about the new design just yet. But what we can tell you is that the new layout will have a more modern look, and an upgraded user experience. As of right now the Android and iPhone versions of the app have a few differences between them.
But with the new layout they will look more alike.
We will give you more updates about the new layout in the beginning of 2023.


Crystal Alarm – 10 000 users!

We have had our eyes set on the 10 000 user target for quite some time. And as a fantastic closure of this year, we finally hit this goal last week. Our next aim is 15 000 users and hopefully that won´t be to far into the future.

Here is a comment from Crystal Alarm´s CEO Jens Olsson about 10 000 users:
“What an amazing way to end the year!

It is almost 10 years ago that we added our first users to Crystal Alarm. In 2016 we won #Telekompriset at #Telekomgalan in the category “Service of the year”, a few years later, all other projects were finalized and we could put all our focus on Crystal Alarm - Personal alarm in the cell phone.
10 000 users is a milestone, but it is also just the begining.
There are plenty of new features and upgrades to look forward to in 2023.”


We have a new version of our Alarm Central Software!

Earlier this month we released a new version of our alarm central software, and all our current users who have not already updated to the new version can contact us for further assistance. The old version of the alarm central will be available until the first of March of 2023, this gives our current admin users a few months to get to know the new system and set up new routines for their alarm handlers to get to know all the new functions. Down below is a short video showing some of the new functions and how they work.

The basics of the layout is the same:
On the first page you can see active and handled alarms, just like before.
You get to the focus view of an alarm by clicking on it in the list of alarms.
Once inside the focus view of an alarm there are some major changes.

Practical news:

  • The Map is moved to the right side of the alarm information.
  • The design of the action plan is updated.
  • The buttons used to handle and close an alarm are more visible.
  • The alarm type and alarm classification have been given a more obvious color coding.
  • All the events in the alarm are visible in the logg. Eg. confirmed authorization code, start and stop of a timer, closing of an alarm.

More advantages with the new version:

  • Add quick-comments (Contact us for help).
  • Show the coordinates in another mapviewer.
  • Call the alarmer over IP-phone with the “call”-button.
  • See indoor positioning from Cisco/Mazemap in the main map view.

Kind regards,
Crystal Alarm


Its now possible to send an alarm with double SIM-cards on your Android phone.

As of the beginning of 2023 we will give you the possibility to send an alarm with double SIM-cards. This is a very positive update, especially for employees in places with bad coverage, eg. workers in the forest industry or onboard a train. For users with double SIM-cards from different telecom providers this will give an extended coverage, which expands the opportunity to send an alarm.
Do you have problems with bad coverage during your employees work shift? Please contact us for more information and to get help with accessing this new function.


Enterprise Large – New subscription for complex enterprises

Crystal Alarm – Enterprise Large Is a new subscription designed for large companies who require support for a hierarchical organisational structure.

The new subscription allows for sub administrators to manage and view their own users only.
Reports directed to sub administrators will include only their own users .

This new subscription also allows for a split invoicing so that each unit can be invoiced for its own usage.


Setting the bar for personal alarm administration together with Avarn Security AB


During the last 6 months we have been working closely with Avarn Security in order to set a new bar for personal alarm administration.
This has resulted in a brand new integration between Crystal Alarm and Avarn Security.
From now on an administrator can add a new alarm user, complete with all details including an individual action plan.
The alarm is then ready to be used as soon as the administrator taps the save button.
With a fully automated solution we are certain that errors will be minimized, and the ease of enabling a new alarm device will empower employees with an alarm when needed.
We have already migrated over 30 of our customers to the new integration and we have gotten very positive feedback from the users.


Launch of new version

Today we have launched a new version of the Crystal Alarm cloud service.

New functions include the possibility of having multiple configurations,

You can now activate profiles to:

  • Enable an external alarm central to receive the alarm from a selected part of the users, and letting the rest of the users be handled by a local dispatcher or even colleagues.
  • Enable the use of Safe Return for a selected group that are in need of it, but not let the rest of the workforce see the function.
  • Let each work-group have different dial-numbers, depending on their geographical location.

    To get more information about this service or to enable it on your existing account contact us.

    The self-service portal has also received a major refresh with new icons and a small re-arrange of the side menu.

Price adjustment

We have had the same price since 2012 and now it is time for an update.
We will update the Enterprise subscription user fee to 38 SEK per user and month and the SMS fee to 0.95 SEK per SMS.
The base fee will retain the same price as before.
The new price applies from the invoice on October the 1st.
If your organization has an agreement with a fixed price for a longer period, the price will be updated when this is allowed according to the agreement.
If your organization has an agreement with one of our resellers, it is the reseller who informs about any price adjustments.
Small Business also gets a new price of SEK 48 per user and month.

Crystal Alarm AB

We are now called Crystal Alarm AB, it became a natural development because the Crystal Alarm service has our entire focus. In connection with the name change, we also change e-mail addresses. Instead of firstname.lastname@crystalcode.se we send email from firstname.lastname@crystalalarm.com. The old email addresses will work for some time to come.

Ring oss