News
Beacon Tuner for Android Devices
Crystal Alarm launches Beacon Tuner for Android, an app that simplifies the installation and maintenance of iBeacons for indoor positioning. The app displays all active beacons sorted by proximity, battery level per device, and enables colour coding to, for example, identify floor levels. Battery levels are automatically synced to the Self-Service Portal. Launch is planned for April.
March 31, 2026
Crystal Button CB20 – 5,000 Units Sent with Zero Returns
Crystal Alarm announces that their new personal alarm, the Crystal Button CB20, has received a strong reception since launch — with nearly 5,000 units delivered and not a single return. The button has been designed for demanding environments such as industrial, healthcare, and logistics settings, offering a range of up to 400 metres, a five-year battery life, and an IP67 rating. The CB20 uses a proprietary communication protocol for greater reliability than standard Bluetooth, and can be integrated with the Crystal Alarm App, Wi-Fi positioning, and Cisco infrastructure.
February 22, 2026
How 300 home care workers gained greater safety in just six months
Working alone in someone else's home can mean unexpected and sometimes dangerous situations. Skellefteå Municipality chose to equip their staff with personal alarms on their mobile phones — and the results were quick to follow. SOS Alarm shares the journey and what has made the solution a real game-changer for their operations.
November 19, 2025
What is the difference between an app-based personal alarm and a traditional one?
As technology advances, personal safety solutions have become both more accessible and more sophisticated. One of the biggest breakthroughs has been the shift from traditional, physical personal alarms to modern app-based personal alarms. But what exactly is the difference between these two types of alarms — and why is the app-based option emerging as the best solution?
December 12, 2024
Now you can trigger alarms with dual SIM cards
Crystal Alarm has launched dual SIM card support for Android phones, which is particularly important for industries such as forestry and rail, where employees frequently work in areas with poor network coverage. By using two SIM cards from different carriers, coverage improves significantly, ensuring that staff can always raise an alarm in the event of an accident or threatening situation. Contact Crystal Alarm to get access to this feature.
February 28, 2023
The Crystal Alarm app gets a new look in 2023
The Crystal Alarm mobile app has kept the same design since 2010, and the time has come for a refresh. We are not ready to reveal too much just yet, but what we can say is that the new layout takes a more modern approach, making the app more intuitive and easier to navigate.
December 21, 2022
Dual SIM card alarm capability on Android phones
From early 2023, Crystal Alarm supports dual SIM cards on Android, providing better coverage for staff working in areas with poor signal – such as forestry and rail environments. By using SIM cards from two different network providers, the risk of an alert failing to get through is significantly reduced. Contact Crystal Alarm to activate this feature.
December 21, 2022
Crystal Alarm reaches 10,000 Users!
Crystal Alarm has passed the milestone of 10,000 users and is now setting its sights on 15,000. CEO Jens Olsson describes it as a natural next step after nearly 10 years in the industry, with achievements including a Telecom Award in 2016. The focus going forward is on continued growth throughout 2023.
December 20, 2022
We've launched a new alarm receiving centre application!
Crystal Alarm has launched a new version of the alarm centre application. The old version will remain available until 1 March 2023, allowing time for relevant staff to be trained. The layout is largely the same, but with clearer colour coding, an improved action plan design, and full event logging per alarm. New features include quick comments, IP calling directly to the alarm raiser, and support for indoor positioning via Cisco/MazeMap.
October 26, 2022
Crystal Alarm – Personal Safety Alarm on Your Mobile, available from Telia via Kammarkollegiet
Purchase Crystal Alarm via Telia through Kammarkollegiet
September 1, 2022
Setting a new standard for lone worker alarm management together with Avarn Security
Crystal Alarm has launched a fully automated integration for managing personal alarms, following six months of collaboration with Avarn Security. Administrators can now add new alarm users with all required details (name, phone number, action plan, authorisation code) and activate the alarm instantly upon saving — with no waiting time or manual steps in between. 30 customers have already been migrated to the new solution, with positive results.
September 1, 2022
Crystal Alarm - the alarm receving centre in your pocket
For mobile operations without the ability to staff a fixed desk, Crystal Alarm and Samsung Galaxy Fold are a practical combination. The phone is carried folded in a pocket and simply unfolded into a tablet-sized alarm centre when an alert comes in — with full map view and alarm management. Once the alarm is resolved, it folds back up again, ready for the next one.
September 1, 2022
Cloud service updates
Crystal Alarm has launched a new version of its cloud service with support for multiple configuration profiles. This enables, for example, different alarm workflows per user group (internal vs. external alarm centre), optional safe-return-home activation per user, and department-specific call numbers. In addition, the Test Alarm Portal has received a new design, and the Self-Service Portal has been updated with new icons and a restructured side menu. Contact Crystal Alarm to activate the profile feature on an existing account.
August 25, 2022
Lone worker alarm app – professional security in your pocket
Here is the translated text: How app-based lone worker alarms work in the workplace. We break down the difference between consumer apps and professional safety systems, and what requirements should be set when procuring one.
February 23, 2022
Crystal Alarm är först i världen med att lansera inomhuspositionering via Cisco WiFi
Crystal Alarm är först i världen med att erbjuda inomhuspositionering via befintlig Cisco WiFi-infrastruktur. Identifiera exakt våningsplan vid personlarm – utan extra hårdvara eller beacons.
February 3, 2022
What is a lone worker alarm?
Personal alarms provide rapid assistance in the event of threats or accidents. Learn about employer responsibilities under AFS 2023:2 and how personal alarms work in practice.
February 1, 2022
Member of the Swedish Security Industry Association
On Security Day, the second of September, we attended our first event since the pandemic began. Alongside this, we are now proud members of Säkerhetsbranschen. Säkerhetsbranschen shares our values.
September 3, 2021
Telia x Crystal Alarm
We are thrilled to announce a partnership between Crystal Alarm and Telia. As part of this collaboration, Telia will be selling our service under the name Telia Crystal Alarm.
February 22, 2021
Enhanced personal data protection in reports
We continuously work to improve the security of our service and make enhancements wherever possible. As part of this commitment, we are updating the way reports are distributed — administrators will now receive a link to the report instead of having it attached directly to the email. This change is designed to help our customers stay compliant with GDPR.
November 5, 2020
Lone worker alarm on your phone, now with support for SOS Access V4
Earlier this year, we announced that we had begun work on integrating with SOS Access V4 — an alarm transmission protocol that enables Crystal Alarm to connect to multiple alarm receiving centres.
November 5, 2020
Integration with SOS Alarm
Within the coming months, it will be possible to send alarms from Crystal Alarm directly to SOS Alarm — a great solution for those who are unable or prefer not to manage all alerts themselves. Once the integration is complete, you will be able to choose from: AVARN/Nokas, GDM, SOS Alarm, and Säkerhetscentralen.
May 19, 2020
Growing number of schools interested in lockdown alarms as part of their security strategy
As demand for school safety solutions grows, Crystal Alarm provides school staff with a fast, reliable way to alert colleagues or management during an incident. The app also includes a lockdown feature that restricts information flow and secures the building during serious events — a tool that complements the training more and more schools are adopting to handle threatening situations.
March 25, 2020
Larm på jobbet ger trygghet
Det borde vara en rättighet att få känna sig trygg på sin arbetsplats. Att inte behöva känna oro för sin säkerhet eller sin hälsa. Tyvärr är det inte så för alla och det beror ju förstås till viss del på val av yrke. Ofta är det samhällets hjältar som är allra mest utsatta.
April 11, 2019
High security and safety for train hosts
The SJ train hosts have been using our alarm since 2012. Alerts are sent both to the traffic control centre in Stockholm or Gothenburg and to the nearest colleagues. A major benefit for staff is that the alarm runs on their own mobile phone — something they already carry with them most of the time. Having an extra device in their pocket would have been a bit more of a hassle.
February 21, 2019
Safer staff leads to safer care for patients
When staff feel secure, patients receive better and safer care. This is shown by a study conducted on 2,300 doctors, nurses, and assistant nurses, carried out by the research project Safety Culture in Health and Social Care – Support and Barriers at the University of Gothenburg. When staff feel secure, have a manageable workload, and clear routines, patient care improves.
February 21, 2019
Arriva secures tram staff with Crystal Alarm
Arriva, the company operating the Nockeby and Tvärbana tram lines, identified a need for enhanced safety for their conductors when ticket barriers were set to replace SL inspection points. After evaluating a number of providers, they chose Crystal Alarm — and have been highly satisfied with both the service and the features.
February 19, 2019
These rules apply when working alone
Working alone is permitted to some extent, but it naturally depends on what safety routines and tools are in place. If there is a reliable alarm system connected to, for example, a manager, a colleague, or a security company, then it is allowed.
February 19, 2019
Lone worker alarms for the workplace
It should be a right to feel safe in your workplace. To not have to worry about your personal security or your health. Unfortunately, that isn't the reality for everyone — and that is, of course, partly down to the nature of the job. All too often, it is society's heroes who face the greatest risks.
February 14, 2019
Safe and supportive environments for school staff
A new survey commissioned by SVT shows that reports of violence in schools have doubled over the past five years. Threats are directed at both teachers and students — sometimes very young ones. At Crystal Alarm, we believe that teachers and students have the right to feel safe in the environment they spend time in every day.
February 14, 2019
Better indoor positioning with iBeacons
Crystal Alarm uses iBeacon technology for precise indoor positioning, showing you the exact room and floor where a person in distress is located.
October 25, 2018
Data retention made simple when you're in control over GDPR
We've taken GDPR a step further — because we care deeply about our users' privacy, we give you full control over how long different types of data are stored with us. We've implemented several measures to comply with the GDPR regulation, which came into effect on 25 May 2018.
September 5, 2018
Larmcentralsprogramvara för Android-enheter
Vi kommer att lansera en helt ny app för vår larmcentral som går att använda på Android och Android tablets. Själva utformningen kommer att vara likvärdig med den larmcentral som finns tillgänglig via webben och som en Windows-applikationen.
August 27, 2018